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Status is still under "Transferring Crypto"

Please look into below order ids:

1e9b6dcf-56b4-4d59-8744-46bfac98ea54

aa0e74d2-af89-4dd2-bae3-1e1d0b400c45

Its been 48hrs and my order status is still under "Transferring Crypto" please look into this

This kind of service is unacceptable, transactions in crypto market are time sensitive and this delays cause losses