***

title: Need Help?
slug: getting-started/help-and-support
subtitle: 'Get answers, submit tickets, and connect with the Transak team'
--------------------------------------------------------------------------

## Need to reach out?

The quickest way to get support from the right person is to submit a ticket via our support channels or directly via your account manager if you have one.

<CardGroup cols={2}>
  <Card title="Support Chat" icon="fa-light fa-comments" iconPosition="left" href="https://support.transak.com/hc/en-us">
    Submit a ticket via the support chat for the fastest response from our team.
  </Card>

  <Card title="Partner Support Hub" icon="fa-light fa-circle-question" iconPosition="left" href="https://support.transak.com/en/collections/3985802-partner-help-center">
    Browse FAQs, common issues, and submit tickets. Our support staff is available 24/7.
  </Card>
</CardGroup>

## Need help in Integration?

Partners in our Telegram or Slack can contact us there. Otherwise, reach to us via Chatbot in the Partner Dashboard

<Steps>
  <Step title="Log in to the Partner Dashboard">
    Go to [Partner Dashboard](https://dashboard.transak.com) and sign in to your partner account.
  </Step>

  <Step title="Open the chatbot">
    Locate the **chatbot** in the bottom-right corner of the dashboard.
  </Step>

  <Step title="Select Talk to us">
    Click the chatbot and choose **"Talk to us"**.
  </Step>

  <Step title="Provide your email address">
    Provide the email address you use to log in to your Partner Dashboard so we can verify your account and create a personalised experience. This support is available only for KYB-approved and verified partners.
  </Step>

  <Step title="Choose the Integration option">
    From the options presented, select **"Integration"** to reach for any help related to the integration. Please note that we can only assist with integration-related queries.
  </Step>
</Steps>

## Need to reach out for sales?

Answer a few questions and we'll contact you as soon as possible. [Talk to Sales](https://transak.com/talk-to-us)