***

title: Partner FAQs
slug: guides/partner-faqs
subtitle: >-
Frequently asked questions from partners across integration, payments, KYC,
and more
--------

## Partner Experience

<AccordionGroup>
  <Accordion title="How do I find my staging and production API keys?">
    <Steps>
      <Step title="Log in to the Partner Dashboard">
        Go to the [Partner Dashboard](https://dashboard.transak.com/) and login.
      </Step>

      <Step title="Select your environment">
        Note the **Environment** drop down in the top right. This allows you to select **Staging** or **Production** for each page.
      </Step>

      <Step title="Navigate to Developers">
        On the left navigation panel click on **Developers**.
      </Step>

      <Step title="View your API key">
        Your API key and API secret are shown for the environment selected in the top right drop down.
      </Step>

      <Step title="Switch environments">
        Change the environment selection to view your API key for **Staging** and **Production**.
      </Step>
    </Steps>

    <Frame>
      <Image align="center" width="smart" src="https://files.buildwithfern.com/visual-editor-images/transak-labs.docs.buildwithfern.com/2026-03-15T15:22:39.610Z/guides/how-to-create-partner-dashboard-account/Screenshot_2026-03-15_at_8.48.51%E2%80%AFPM.png" />
    </Frame>
  </Accordion>

  <Accordion title="How to set the partner fee?">
    You can use the Settings page of the Partner dashboard to set the additional partner fee. Enter the desired percentage in FEE PERCENTAGE and click Update.
  </Accordion>

  <Accordion title="How to update our webHookUrl?">
    You can use [Update Webhook](/integration/webhooks) endpoint to update your webhook url.

    You can do it in both staging and production.
  </Accordion>
</AccordionGroup>

## Widget

<AccordionGroup>
  <Accordion title="I'm passing parameters in the query but they're being ignored.">
    Check that you are passing the API key in the parameters. Some parameters can only be used by partners that have had their KYB approved.

    You can find out more details about our [❓ Query Parameters](/customization/query-parameters).

    To submit your KYB use the below link to verify your business and enable your API key for Production. [https://forms.transak.com/kyb](https://forms.transak.com/kyb)
  </Accordion>

  <Accordion title="How to display your call price (e.g 1 USD = 0.9453 USDT) on our front end?">
    You can use our [Get Price](/api/public/get-price) API for getting price.

    These parameters are required to get response from the API.

    ```
    "fiatCurrency" //eg: EUR
    "cryptoCurrency" //eg: HIVE
    "paymentMethod" //eg:sepa_bank_transfer
    "partnerApiKey" //YOUR_API_KEY
    "network" //mainnet 
    "isBuyOrSell" //BUY
    "fiatAmount" / "cryptoAmount" //Any one is required
    ```
  </Accordion>

  <Accordion title="Can we make a custom list of currencies instead of just one fiatCurrency in query parameters?">
    No, currently we are not supporting that feature.
  </Accordion>

  <Accordion title="How can we pass onClose event handler to the widget?">
    You can use `TRANSAK_WIDGET_CLOSE` event name.

    You can find more about events [here](/guides/track-order-status#javascript-sdk-events).
  </Accordion>

  <Accordion title="Is there a way to remove the chat button in the widget?">
    No, but you can hide the menu option using the query parameters, then the chat will also be disabled.
  </Accordion>

  <Accordion title="Is it possible to exchange fiat for crypto via the REST API?">
    No, we are not offering such API as of now.
  </Accordion>

  <Accordion title="How to prevent a user from editing the walletAddress?">
    You can use `disableWalletAddressForm` in our query parameters to achieve this.

    You will need to pass the `walletAddress`. Then if `disableWalletAddressForm` is set to `true` then the wallet address screen will be skipped for the user.
  </Accordion>

  <Accordion title="Can we send metadata to the widget that the web-hook will respond to and be able to match the operations?">
    Yeah you can pass meta data using `partnerCustomerId` & `partnerOrderId` and please refer [Webhooks](/integration/webhooks) to know more about web-hooks.

    Please refer to our documentation about our integration [​here](/getting-started/what-is-transak).
  </Accordion>
</AccordionGroup>

## Users On Boarding

<AccordionGroup>
  <Accordion title="Do users have to do KYC each time they make a transaction?">
    <Callout intent="success">
      No, users are only required to complete KYC once.
    </Callout>

    When their KYC is approved they only need to log into their Transak account to perform future transactions.
    They can use the same KYC-approved Transak account with all of our partner integrations.
  </Accordion>

  <Accordion title="Can we pass Transak third party KYC via API for users instead of them going through Transak's KYC process?">
    Yes, we do support this feature. Please refer [KYC Reliance](/features/kyc-reliance-sumsub) for more details.
  </Accordion>

  <Accordion title="I want to integrate with Transak, how can I do it?">
    Please refer [Onboarding and Integration Process Overview](/getting-started/onboarding-and-integration-process-overview).
  </Accordion>

  <Accordion title="I have two websites. Can I integrate in both websites with the same API_KEY?">
    If two websites are with same company then you can integrate with same API\_KEY.

    Otherwise you need to submit KYB for each company.
  </Accordion>

  <Accordion title="Is KYC required on the STAGING environment?">
    No it is not required in staging. You can use our [Sandbox Credentials](/guides/sandbox-credentials) in staging.
  </Accordion>

  <Accordion title="Is the Transak widget supported in any other languages than English?">
    As of now we support only **English** to communicate.

    Gradually we will add other languages as well.
  </Accordion>
</AccordionGroup>

## Payments

<AccordionGroup>
  <Accordion title="If a user makes a bank transfer how does Transak match it to the user?">
    We create a virtual bank account for each user and currency. So if a Transak user has only made GBP transactions they will be asked to transfer funds each time to a bank account that is unique to them. Any funds that are sent to that unique account are reconciled with transactions made by that user.

    If the user transfers funds in multiple currencies they will be assigned a bank account for each currency.
  </Accordion>

  <Accordion title="If I make payment manually for an order how would Transak know I made the payment?">
    We create a virtual bank account for every user.

    Using that, we track the payment.
  </Accordion>

  <Accordion title="How does Transak calculate prices and fees?">
    Transak is dedicated to being transparent about our pricing and fees. There are four variables that are used to calculate the total amount of cryptocurrency received for the chosen amount of fiat:

    1. Partner fee: `P`
       * A percentage charge applied on the transaction amount on behalf of the partner. This fee is configurable by partners.
    2. Transak fee: `T`
       * A percentage charge applied on the transaction amount on behalf of Transak. This covers the fiat processing costs so is set depending on the chosen payment method: credit/debit card or bank transfer. Our fees are set out [​​here](https://www.notion.so/transak/On-Ramp-Payment-Methods-Fees-Other-Details-b0761634feed4b338a69f4f186d906a5).
    3. Network/Exchange fee: `N`
       * This is the sum of the blockchain transaction fees, or gas, that is paid to make the on-chain transfer of the crypto to the user's wallet address, plus the withdrawal fee the exchange we are using to provide liquidity. These fees vary by blockchain network and cryptocurrency, as well as changing over time depending on network demand. This fee is set by the market not by us.
    4. Exchange rate: `R`
       * This is the conversion rate from fiat to cryptocurrency. It is calculated by taking an up-to-date quote of the market rate from multiple pricing services and adding a small slippage percentage. The slippage varies by cryptocurrency and is calculated according to the actual rate we are able to get in the market.

    To calculate the total amount of cryptocurrency, `C`, for the specified amount of fiat currency, `F`, we calculate the total fees, deduct them from the fiat amount then convert the remainder to cryptocurrency at the market rate. The formula for this is as follows:

    `C =(F - (F x P% + F x T% + N) x R`

    So in the example screenshot below where the partner fee is 1% and the payment is a SEPA bank transfer, based on the market rates and blockchain transaction fees at the time:

    ```
    C = (€1000 - (€1000 x 1% + €1000 x 0.99% + €0.59) x 0.0002482224
    C = (€1000 - €20.49) x  0.0002482224
    C = €979.51 x  0.0002482224
    C = 0.24313632
    ```

    <Callout intent="info">
      Note that the market rate and network/exchange fee shown in the widget UI is an estimate. The final cryptocurrency amount the user receives is calculated when the fiat payment is settled.
    </Callout>
  </Accordion>
</AccordionGroup>

## Blockchain

<AccordionGroup>
  <Accordion title="Which Ethereum Testnet are you using?">
    Please refer to our list of [Testnets](/guides/sandbox-credentials#blockchain-testnets-on-ramp).
  </Accordion>
</AccordionGroup>

## Miscellaneous

<AccordionGroup>
  <Accordion title="I want to change my mobile/email. How can I do that?">
    Please reach out to our customer support at [https://support.transak.com/en/](https://support.transak.com/en/)
  </Accordion>

  <Accordion title="What is the API Rate Limit?">
    We are allowing 40 requests per IP address in every 10 seconds. If you want to increase the limit then please contact us at [support.transak.com](support.transak.com).
  </Accordion>
</AccordionGroup>