> For a complete page index, fetch https://docs.transak.com/llms.txt

# How to Track Order Status

Track the status of user orders and receive real-time updates using any of the following integration options:

#### [REST API](/api/public/end-points)

Poll order status on demand or for reconciliation.

#### [Webhooks](/features/webhooks)

Receive push notifications when order status changes.

#### [WebSockets](/features/websockets)

Subscribe to near real-time order status streams.

## Order Flow

## Order Status Reference

#### On-Ramp / NFT Checkout

| Status Code                             | Description                                                                                                  |
| --------------------------------------- | ------------------------------------------------------------------------------------------------------------ |
| `AWAITING_PAYMENT_FROM_USER`            | When the order is created but the payment still not received.                                                |
| `PAYMENT_DONE_MARKED_BY_USER`           | When the user marks the payment as done but it is not received by us yet.                                    |
| `PROCESSING`                            | Orders in the PROCESSING state have passed the checks and the user's payment information has been validated. |
| `PENDING_DELIVERY_FROM_TRANSAK`         | When the payment is received and being exchanged & transferred via us or our liquidity partner.              |
| `ON_HOLD_PENDING_DELIVERY_FROM_TRANSAK` | Order is on hold.                                                                                            |
| `COMPLETED`                             | When we have received the payment and the crypto is sent successfully to the user.                           |
| `CANCELLED`                             | Order is cancelled.                                                                                          |
| `FAILED`                                | When the order is failed, e.g.: because of the card decline.                                                 |
| `REFUNDED`                              | Order is refunded to the user.                                                                               |
| `EXPIRED`                               | When the user failed to make the payment within the timeframe.                                               |

#### Off-Ramp

| Status Code                             | Description                                                                                                                                                                           |
| --------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `AWAITING_PAYMENT_FROM_USER`            | When the order is created but the payment still not received.                                                                                                                         |
| `PAYMENT_DONE_MARKED_BY_USER`           | When the user marks the payment as done but it is not received by us yet.                                                                                                             |
| `PENDING_DELIVERY_FROM_TRANSAK`         | When the payment is received and being exchanged & transferred via us or our liquidity partner.                                                                                       |
| `ON_HOLD_PENDING_DELIVERY_FROM_TRANSAK` | When the crypto payment is received and being exchanged & fiat being transferred via our banking partner but because of some issue our system is unable to send the fiat to the user. |
| `COMPLETED`                             | When we have received the crypto payment and fiat is sent successfully to the user's bank account.                                                                                    |
| `CANCELLED`                             | Order is cancelled.                                                                                                                                                                   |
| `FAILED`                                | When the order is failed, e.g.: because of the card decline.                                                                                                                          |
| `REFUNDED`                              | Order is refunded to the user.                                                                                                                                                        |
| `EXPIRED`                               | When the user failed to make the payment within the timeframe.                                                                                                                        |

## Use Cases

#### Returning User — Skip KYC

Check if the user has already onboarded with Transak. If so, remind them they don't need to complete KYC again.

#### Pending Order — Resume Flow

Check if the user has a pending order and direct them to complete it rather than starting a new one.

#### Failed Order — Retry with Different Card

If an order fails, direct the user to retry with a different payment method or card.

#### Disabled User — Risk Decisions

Use Transak's user status signals (e.g. disabled user) as an input into your own risk management decisions.

> Monitor order lifecycle with APIs, webhooks, and WebSocket updates