Discussions

Ask a Question
ANSWERED

Help my transaction is stuck on transferring crypto

my order is is f6eb47ea-c6ad-4a11-be3f-40e1d30d5af5
ANSWERED

Get Orders

Does your /orders endpoint only return "BUY" orders. We made a "SELL" order via our Transak account and everything worked great. However, when i queried our orders using an access token for "SELL" orders, it returened "BUY" orders and said we have none, which is indeed correct. But I wanted to see our 1 SELL order. curl '<https://api.transak.com/partners/api/v2/orders?&startDate=2024-03-01&endDate=2024-03-25&filter%5B%22productsAvailed%22%5B=%5B%22SELL%22%5D'> --header 'accept: application/json' --header 'access-token: <access token>' {"meta"{"filter"{"productsAvailed"["BUY"]},"sortOrder":"desc","startDate":"2024-03-01","endDate":"2024-03-25","limit":100,"skip":0,"totalCount":0},"data":\[]} Thanks, Thomas Cindric
ANSWERED

I canceled my Order

How long does it takes to get the money back to my bank account from which I sent the money?
ANSWERED

Transaction stuck on transferring crypto

My transaction has been stuck on transferring crypto for over an hour. Order ID: dc1776ad-6791-46c0-8d1e-83d3320d7371
ANSWERED

Status is still under "Transferring Crypto"

Please look into below order ids: 1e9b6dcf-56b4-4d59-8744-46bfac98ea54 aa0e74d2-af89-4dd2-bae3-1e1d0b400c45 Its been 48hrs and my order status is still under "Transferring Crypto" please look into this This kind of service is unacceptable, transactions in crypto market are time sensitive and this delays cause losses
ANSWERED

How do I pass your tests

How do I pass your tests I am not some stupid person
ANSWERED

Crypto sale stuck

A sale process order is stuck. Order ID: 1a51e278 - 0d76 - 4c60 - ad15 - dc293cc38a0c Can you sort is ASAP or refund please.
ANSWERED

de

i cant access my deposits
ANSWERED

Still transferring crypto

Hi, I placed an order about 9 hours ago. Can you tell me when I will recieve it please. 6b3f08ba-c79e-479c-a6a1-084ac146e1e9 Thanks
ANSWERED

Unable to add debit cards?

Whenever I've tried to add my debit card to my account in order to sell my USDT, it keeps saying that it is unable to verify my card. Is there some issue with my account that I am unaware of?