How to Track Order Status | Transak

Track the status of user orders and receive real-time updates using any of the following integration options:

Poll order status on demand or for reconciliation.

Receive push notifications when order status changes.

Subscribe to near real-time order status streams.

Order Flow

Status Code	Description
`AWAITING_PAYMENT_FROM_USER`	When the order is created but the payment still not received.
`PAYMENT_DONE_MARKED_BY_USER`	When the user marks the payment as done but it is not received by us yet.
`PROCESSING`	Orders in the PROCESSING state have passed the checks and the user’s payment information has been validated.
`PENDING_DELIVERY_FROM_TRANSAK`	When the payment is received and being exchanged & transferred via us or our liquidity partner.
`ON_HOLD_PENDING_DELIVERY_FROM_TRANSAK`	Order is on hold.
`COMPLETED`	When we have received the payment and the crypto is sent successfully to the user.
`CANCELLED`	Order is cancelled.
`FAILED`	When the order is failed, e.g.: because of the card decline.
`REFUNDED`	Order is refunded to the user.
`EXPIRED`	When the user failed to make the payment within the timeframe.

Check if the user has already onboarded with Transak. If so, remind them they don’t need to complete KYC again.

Check if the user has a pending order and direct them to complete it rather than starting a new one.

If an order fails, direct the user to retry with a different payment method or card.

Use Transak’s user status signals (e.g. disabled user) as an input into your own risk management decisions.