Need Help?

Get answers, submit tickets, and connect with the Transak team
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Need to reach out?

The quickest way to get support from the right person is to submit a ticket via our support channels or directly via your account manager if you have one.

Support Chat

Submit a ticket via the support chat for the fastest response from our team.

Partner Support Hub

Browse FAQs, common issues, and submit tickets. Our support staff is available 24/7.

Need help in Integration?

Partners in our Telegram or Slack can contact us there. Otherwise, reach to us via Chatbot in the Partner Dashboard

1

Log in to the Partner Dashboard

Go to Partner Dashboard and sign in to your partner account.

2

Open the chatbot

Locate the chatbot in the bottom-right corner of the dashboard.

3

Select Talk to us

Click the chatbot and choose “Talk to us”.

4

Provide your email address

Provide the email address you use to log in to your Partner Dashboard so we can verify your account and create a personalised experience. This support is available only for KYB-approved and verified partners.

5

Choose the Integration option

From the options presented, select “Integration” to reach for any help related to the integration. Please note that we can only assist with integration-related queries.

Need to reach out for sales?

Answer a few questions and we’ll contact you as soon as possible. Talk to Sales