For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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    • What is Transak
  • Features
    • Auth Reliance
    • KYC Reliance using Sumsub
    • Webhooks
    • WebSockets
  • Products Overview
    • On Ramp
    • Off Ramp
    • NFT Checkout
  • Integration Options
    • API
  • Customization Options
    • Query Parameters
    • Customizing theme using query parameters
  • Guides
    • How To Create a Partner Dashboard Account
    • How to Add Partner Fees and Set Up Partner Payouts
    • How to Test using Sandbox Credentials
    • How to Test ACH Pull Transaction in Sandbox
    • How to Test Apple Pay in Sandbox
    • How to Track Order Status
    • Transak Different KYC Levels
    • How to Submit FCA Requirements
    • How to Use Advanced Query Params
    • How to Create a Widget URL with Parameters and Test Different Scenarios
    • How to Generate Calldata for NFT Checkout
    • How to Add NFT Smart Contract in the Dashboard and Create a contractId
    • Get Price based on User Region
    • How to Create Partner Access Token
    • How to Decrypt the Webhook Payload
    • How to add MCP Server for Transak Documentation
    • Widget with API Customization
    • Integration Update - Mandatory Migration to API based Transak Widget URL
    • Biconomy: Simplified Onboarding Using MEE-Compatible Smart Accounts
    • Partner FAQs
    • Need Help?
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Partner FAQs

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Need to reach out?

The quickest way to get support from the right person is to submit a ticket via our support channels or directly via your account manager if you have one.

Support Chat

Submit a ticket via the support chat for the fastest response from our team.

Partner Support Hub

Browse FAQs, common issues, and submit tickets. Our support staff is available 24/7.

Need help in Integration?

Partners in our Telegram or Slack can contact us there. Otherwise, reach to us via Chatbot in the Partner Dashboard

1

Log in to the Partner Dashboard

Go to Partner Dashboard and sign in to your partner account.

2

Open the chatbot

Locate the chatbot in the bottom-right corner of the dashboard.

3

Select Talk to us

Click the chatbot and choose “Talk to us”.

4

Provide your email address

Provide the email address you use to log in to your Partner Dashboard so we can verify your account and create a personalised experience. This support is available only for KYB-approved and verified partners.

5

Choose the Integration option

From the options presented, select “Integration” to reach for any help related to the integration. Please note that we can only assist with integration-related queries.

Need to reach out for sales?

Answer a few questions and we’ll contact you as soon as possible. Talk to Sales