🌐 Webhooks

A webhook is a mechanism that allows Transak to send real-time notifications to your system whenever a specific event occurs. Instead of your system repeatedly polling Transak APIs for updates, Transak pushes event data directly to a URL you provide. This ensures faster updates and reduces unnecessary API calls.

At the moment, transak supports two types of webhooks

Type of Webhook	Description	Limitations
Order	Sends real-time notifications for order and transaction lifecycle events, such as order creation, status updates, completion, or failure.	Available for both Widget and Whitelabel API integrations
KYC	Sends real-time notifications for KYC lifecycle events, including submission, approval, and rejection of user verification.	Available only for Whitelabel API integrations

Webhook Integration

🧭 Steps to enable/update the webhook

Log in to the Transak Partner Dashboard https://dashboard.transak.com
After logging in, locate the chatbot in the bottom-right corner of the dashboard.
Click on the chatbot and select Integration under the “Talk to us” options.
Use the chatbot flow to submit your webhook enable request and provide the following details:

Order Webhook URL
KYC Webhook URL
Environment name: STAGING or PRODUCTION

🔒 Webhook URL Requirements

The URL must be a valid HTTPS endpoint.
The URL must be publicly accessible.

✅ Approval & Confirmation

Once submitted, our team will review your request and notify you after the webhook URL has been successfully enabled.